Terms & Conditions

1. About us

This website is owned and operated by Sikara Health Sciences LLP, a limited liability partnership registered in India, with its principal place of business at 1st Floor, H No. 8, Road No. 2, opposite KBR Park, Banjara Hills, Hyderabad 500034, Telangana. In these Terms, Sikara Health Sciences LLP is referred to as Sikara, we, us or our.

Sikara operates dermatology and aesthetic medicine clinics at Banjara Hills, Kothapet, Kondapur and Gachibowli in Hyderabad. Our clinics are registered under the Telangana Allopathic Private Medical Care Establishments legislation and the Clinical Establishments framework applicable in Telangana. Registration numbers for each clinic are displayed at the clinic and are available on request.

Our dermatologists are qualified medical practitioners registered with the Telangana State Medical Council. Each doctor’s qualification and registration number is displayed on this website and at the clinic.

2. Acceptance of these Terms

By accessing or using this website, booking an appointment, submitting an enquiry, subscribing to our newsletter, or receiving any service from us, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy.

If you do not agree with any part of these Terms, please do not use this website or our services.

We may update these Terms at any time. The version in force is the one published on this page on the date you use the website or receive a service. Material changes will be notified on the website. Continuing to use the website after a change means you accept the updated Terms.

3. Definitions

4. Eligibility and age

You must be 18 years or older to book an appointment, submit a form or make a payment through this website on your own behalf.

We do treat patients under the age of 18. A person under 18 may only be consulted or treated when a parent or legal guardian is physically present at the clinic, provides written consent, and remains responsible for all payments. Certain treatments are not offered to persons under 18 at all. The treating dermatologist decides this in each case and the decision is final.

If you are booking on behalf of another adult, you confirm that you have their permission to share their personal and health information with us.

5. Medical disclaimer

This section is important. Please read it carefully.

5.1 The website is information, not medical advice

Everything on this website, including the Journal, the treatment pages, the skin quiz, the frequently asked questions and any downloadable material, is published for general awareness and education only. It is not medical advice, it is not a diagnosis, and it is not a recommendation for any particular treatment for you.

Skin and hair conditions that look identical can have completely different causes and need completely different treatment. Nothing you read here can substitute for a qualified dermatologist examining you in person.

5.2 No doctor and patient relationship is created online

Using this website, reading our content, completing the skin quiz, submitting an enquiry form or messaging us on WhatsApp does not create a doctor and patient relationship between you and Sikara or any of our doctors. That relationship begins only when you attend a consultation at one of our clinics and a dermatologist examines you.

5.3 The skin quiz

The quiz on this website is a navigation tool. It points you towards a relevant page to read. It does not assess your skin, it does not produce a diagnosis, and its result must not be relied on to decide any course of action.

5.4 This website is not for emergencies

Do not use this website, the enquiry form, email or WhatsApp to report a medical emergency. If you are experiencing a severe allergic reaction, difficulty breathing, swelling of the face or throat, a spreading infection, severe pain, high fever or any other urgent symptom, call your nearest emergency service or go to the nearest hospital immediately.

Messages sent to us outside clinic hours are not monitored and will not be seen until the clinic reopens.

5.5 Outcomes vary

The outcome of any dermatological or aesthetic treatment depends on your skin type, your medical history, the underlying cause of your concern, your age, your hormones, your medication, your compliance with aftercare and factors outside anyone’s control. No outcome is guaranteed. Any description of a treatment on this website describes what the treatment does, not what it will do for you.

5.6 Your reliance

Any decision you take based on information on this website is taken at your own risk. We recommend that you consult a qualified dermatologist, ours or anyone else’s, before starting, stopping or changing any treatment, medication or skincare routine.

6. Appointments and bookings

6.1 A booking request is not a confirmed appointment

When you submit the booking form on this website, call us or message us on WhatsApp, you are making a request. Your appointment is confirmed only when a member of our team contacts you and confirms a specific date, time and clinic. Until you receive that confirmation, you do not have an appointment.

6.2 Confirmation

We aim to respond to every booking request within one working day. Confirmation is sent by phone call, WhatsApp message or SMS to the number you provide, so please make sure it is correct and reachable.

6.3 Changes by us

Occasionally we may need to reschedule your appointment, for example if your doctor is unwell, if a clinical emergency arises, or if equipment is unavailable. We will tell you as soon as we can and offer you the earliest alternative slot. We are not liable for any cost, loss or inconvenience caused by a rescheduled appointment.

6.4 Rescheduling and cancellation by you

Please give us at least 24 hours notice if you need to cancel or reschedule. This allows us to offer the slot to another patient.

6.5 Late arrival and non attendance

If you arrive more than 15 minutes late, we may not be able to see you in that slot and may need to reschedule you. If you book a procedure slot and do not attend without notice, we reserve the right to require a deposit before booking you again.

6.6 Procedure slots

Certain procedures require a dedicated room, specific equipment and a longer booking. For these, we may ask for an advance payment to hold the slot. Advance payment terms are explained to you before you pay and the amount is adjusted against the treatment cost.

7. Consultations and treatment

7.1 Consent is taken separately, in the clinic

Agreeing to these Terms is not consent to treatment. Before any procedure, you will be given a separate, specific informed consent form that explains the procedure, what it involves, the expected course, the risks, the alternatives and the aftercare. You must read it and sign it. Your dermatologist will answer your questions before you sign.

7.2 What you must tell us

You are responsible for giving us complete and accurate information. You must tell us about:

Withholding or misstating this information can make a treatment unsafe. We are not liable for any harm arising from information you did not give us or gave us incorrectly.

7.3 Patch tests

Where a patch test is clinically indicated, it is mandatory. We will not perform the treatment without it. The patch test is charged separately where applicable and the waiting period between the patch test and the treatment is set by the doctor.

7.4 Our right to decline or stop treatment

Our dermatologists may decline to begin, or may stop, any treatment if in their clinical judgement it is unsuitable, unsafe or unlikely to help you. This includes declining a treatment you have specifically asked for. We may also decline service to any person who behaves abusively towards our staff or other patients.

7.5 Aftercare

Following the aftercare instructions you are given is part of the treatment, not an optional extra. Sun protection, prescribed topicals, avoiding certain activities and attending review appointments all affect the outcome. We are not responsible for an outcome affected by aftercare that was not followed.

7.6 Courses of treatment

Most treatments we offer work as a course, not a single session. The number of sessions, the gap between them and the total cost are given to you in writing before you start. Missing sessions or extending the gaps between them may affect the outcome and may mean the course needs to be extended at additional cost.

8. Fees, packages and payment

8.1 Consultation fees

Consultations are chargeable. The fee is confirmed to you when you book. Whether and how the consultation fee is adjusted against a treatment you subsequently book is explained at the time of booking and varies by offer.

8.2 Prices

Prices shown anywhere on this website, including on the Treatments pages, the Privileges page and the Boutique, are indicative. The final price for your treatment is confirmed at the clinic after the dermatologist has examined you and prepared your plan, because the plan depends on your condition. All prices are in Indian Rupees.

8.3 Taxes

Applicable Goods and Services Tax is charged where the law requires it. Where a service is exempt from GST under the healthcare services exemption, no GST is charged. Your invoice shows the position for each item.

8.4 Package validity

Unless stated otherwise in writing at the time of purchase, a package or course of treatment is valid for twelve months from the date of purchase. Sessions not taken within that period lapse and are not refundable or extendable, except at our discretion on written request where there is a documented medical reason.

8.5 Packages are personal

A package is for the named patient only. It cannot be transferred to another person, sold on, or split between people, unless we agree in writing.

8.6 Payment

We accept the payment methods displayed at the clinic. Payment is due as set out in your treatment plan. Where a third party financing or EMI facility is used, your agreement is with that financing provider and their terms apply to the credit. Sikara is not a party to that credit agreement and is not responsible for it.

8.7 Price changes

We may revise our prices at any time. A revision does not affect a package you have already paid for in full.

9. Refunds and cancellations

9.1 Consultations

A consultation fee is for the dermatologist’s time, examination and opinion. Once the consultation has taken place, the fee is not refundable, including where you decide not to proceed with any treatment.

9.2 Completed sessions

Sessions already performed are not refundable.

9.3 Unused sessions in a package

If you wish to discontinue a package, write to us at contact@sikaraclinics.com. We will calculate a refund as follows. The sessions you have already taken are charged at our standard single session price, not at the discounted package rate. That amount, together with any consumables already used for you and any non refundable third party cost, is deducted from what you paid. The balance, if any, is refunded.

This means a refund part way through a package will usually be less than a simple proportion of the sessions remaining, because the package price reflects a discount for buying the whole course.

9.4 Treatment we cannot complete

If we are unable to complete a course for a clinical reason, or if the treating dermatologist advises you to stop, the unused portion is refunded in full on the basis set out in 9.3, and the consumables deduction is waived.

9.5 Products

Products are not returnable once dispensed, for hygiene and safety reasons, unless the product is damaged, is past its expiry date on the day it was given to you, or is not what was dispensed on your prescription. Raise any such issue within seven days.

9.6 Refund processing

Approved refunds are made to the original payment method within 14 working days of approval. Where the original payment was in cash, refunds are made by bank transfer to an account in the patient’s name.

10. Offers and promotions

Offers published on this website, including those on the Privileges page, are subject to the following unless the offer itself states otherwise.

11. The Boutique

The Boutique section of this website displays products that our dermatologists dispense at the clinic. It is a catalogue, not an online shop. You cannot buy or pay for products through this website, and submitting an enquiry does not create a contract of sale.

Products described as prescription grade are dispensed only after a consultation, on the advice of a dermatologist, and only where clinically appropriate for you.

Prices shown on the Boutique page are indicative and are confirmed at the clinic.

Product descriptions on this website are summaries. Always read the manufacturer’s label, ingredient list and instructions before use, and follow the directions your dermatologist gives you. A product that suits one person may not suit another.

12. Memberships

Where we offer a membership, the specific membership terms given to you at the time of enrolment apply in addition to these Terms. Unless those terms say otherwise, a membership is personal to the named member, is valid for the period stated, is not transferable, is not refundable once activated, and does not automatically renew.

13. Use of this website

You may use this website for your own personal, lawful purposes. You must not:

We do not guarantee that this website will be available without interruption, or that it will be free of errors or defects. We may suspend, withdraw or change all or any part of the website without notice.

14. Reviews, feedback and user content

If you post a review, comment or any other content about Sikara on this website or elsewhere, you are responsible for it.

You must not post content that is false, defamatory, abusive, obscene, infringes anyone’s rights, or discloses another patient’s identity or medical information.

By submitting content to us, you grant us a non exclusive, royalty free, perpetual licence to use, reproduce and publish that content in connection with our services, with attribution as you have provided it. You may withdraw this for future use by writing to us.

Please note that we cannot respond publicly to a review in a way that confirms or discusses whether a person is or was our patient, because doing so would breach medical confidentiality. A short public reply and an invitation to contact us directly is not an admission or a denial of anything.

We do not publish patient testimonials about treatment outcomes, and we do not display before and after photographs of patients, because the National Medical Commission conduct rules and the ASCI code do not permit this for a medical practice.

15. Intellectual property

All content on this website, including text, photographs, illustrations, video, the Sikara name, the Sikara logo, the Sikara Atelier name and all other marks, is owned by Sikara Health Sciences LLP or used by us under licence, and is protected by Indian and international intellectual property law.

You may view and print pages for your own personal reference. Any other use, including copying, adaptation, distribution or commercial use, requires our written permission.

Third party brand names and logos appearing on the Boutique page belong to their respective owners and are shown to identify the products we dispense.

16. Third party links and services

This website links to and embeds third party services, including Google Maps, Instagram, YouTube and WhatsApp. These are provided for your convenience. We do not control them, we are not responsible for their content or their privacy practices, and a link is not an endorsement.

When you click through to a third party service, that service’s own terms and privacy policy apply to you.

17. Franchise enquiries

This section applies to the Franchise page and the franchise enquiry form.

18. Online and telephone consultations

Where we offer a consultation by telephone, video or message, it is conducted in accordance with the Telemedicine Practice Guidelines issued under the Indian Medical Council framework.

A remote consultation has limits. The doctor cannot examine your skin or scalp physically, cannot use a dermatoscope and cannot perform any procedure. For many conditions the doctor will tell you that an in person visit is necessary and will decline to advise remotely. That is a clinical decision and it is correct.

Prescriptions are issued remotely only where the guidelines permit it for that condition and that category of medicine. Some medicines cannot be prescribed remotely at all.

Do not use a remote consultation for an urgent or emergency problem.

19. Photography and recording

We photograph clinical procedures and clinic spaces for training, documentation and our own records.

Any photograph in which a patient is identifiable is taken only with that patient’s separate written consent, and that consent states exactly how the image may be used. You may withdraw consent for future use at any time by writing to us. Withdrawal does not affect material already printed or published before we received your request.

Patients, visitors and attendants must not photograph, film or record any other patient, any member of our staff, or any treatment area, without our written permission.

20. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under Indian law. This includes our liability under the Consumer Protection Act 2019 to the extent that it applies.

Subject to that:

21. Indemnity

You agree to indemnify us against any claim, loss or cost arising from your breach of these Terms, from your misuse of this website, from any content you post, or from any false or incomplete information you give us.

22. Force majeure

We are not liable for any failure or delay in providing a service caused by something outside our reasonable control, including a natural event, epidemic, strike, civil disturbance, failure of power or internet, government order or restriction, or failure of a supplier. Where this happens we will reschedule your appointment or, where that is not possible, refund any advance you have paid for the affected service.

23. Grievance redressal

If you have a complaint about any aspect of our service, our website, or how we have handled your information, we want to hear it and resolve it.

Please write in the first instance to the clinic manager at contact@sikaraclinics.com or call 8121968111.

If your complaint is not resolved, you may escalate it to our Grievance Officer, appointed under the Information Technology Act 2000, the rules made under it, and the Digital Personal Data Protection Act 2023:

Name: Sirisha Alapati

Designation: Founder and Managing Director, Sikara Health Sciences LLP

Email: contact@sikaraclinics.com

Phone: 8121968111

Address: Sikara Health Sciences LLP, 1st Floor, H No. 8, Road No. 2, opposite KBR Park, Banjara Hills, Hyderabad 500034, Telangana

We will acknowledge your complaint within 24 hours of receiving it and resolve it within 15 days.

24. Severability and waiver

If any provision of these Terms is found to be invalid or unenforceable, the rest of the Terms continue in force. If we do not enforce a right at any time, that is not a waiver of that right.

25. Governing law and jurisdiction

These Terms, and any dispute arising out of them or out of any service we provide, are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction.

26. Contact us

Sikara Health Sciences LLP

1st Floor, H No. 8, Road No. 2, opposite KBR Park, Banjara Hills, Hyderabad 500034, Telangana, India

Phone: 8121968111

Email: contact@sikaraclinics.com

• Website means sikaraclinics.com and any subdomain operated by us.
• Services means consultations, examinations, procedures, treatments, courses of treatment, products dispensed, and any related care provided by Sikara at any of our clinics.
• Patient means any person who receives a consultation or treatment from Sikara.
• You and your mean any person who uses the website, submits an enquiry, books an appointment, or receives a service.
• Package or Course means a set of sessions of a treatment purchased together at a stated price.
• All medicines you take, including over the counter medicines, supplements and ayurvedic or homeopathic preparations.
• Any allergy, including to medicines, anaesthetics, latex and cosmetic ingredients.
• Any past reaction to a skin, hair or laser treatment anywhere.
• Any skin condition, autoimmune condition, bleeding disorder, diabetes, thyroid condition or keloid tendency.
• Whether you are pregnant, planning a pregnancy or breastfeeding.
• Any recent sun exposure, tanning, waxing, threading or chemical treatment.
• Any cosmetic procedure you have had elsewhere, including fillers, injectables and threads, and when.
• Each offer is valid only for the period stated and at the clinics stated.
• Offers cannot be combined with each other or with any other discount, membership benefit or package rate.
• An offer code must be quoted at the time of booking, not after the service.
• Suitability for any discounted treatment is decided by the dermatologist at consultation. If the treatment is not suitable for you, the offer does not create any entitlement to it.
• We may withdraw or change an offer at any time. A withdrawal does not affect a booking already confirmed and paid for.
• Offers are not exchangeable for cash.
• Use the website in any way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to the website, its server, or any database connected to it.
• Introduce any virus, trojan, worm or other malicious material.
• Use any robot, spider, scraper or automated means to access or copy the website or its content.
• Reproduce, republish, sell or commercially exploit any part of the website or its content without our written permission.
• Submit false, misleading or another person’s information through any form on this website.
• Use any contact detail published on this website for unsolicited marketing.
• Nothing on the Franchise page, in the franchise enquiry form, in the franchise deck, or in any conversation with our franchise desk is an offer, an invitation to invest, or a solicitation of funds.
• Investment figures, format sizes, timelines and any other number shown on the Franchise page are indicative estimates for illustration. They vary by city, by site, by market conditions and by how the business is run.
• No return, revenue, profit, payback period or break even timeline is promised, projected or guaranteed by Sikara.
• Detailed commercial information is shared only after a signed non disclosure agreement, and only to persons we choose to take into discussion.
• Any franchise relationship arises only from a signed franchise agreement. Until that agreement is executed by both parties, no territory is reserved, no right is granted and no obligation is created on either side.
• Prospective partners must take their own independent legal, financial and tax advice before committing any money. Sikara does not provide investment advice.
• We are not liable for any indirect or consequential loss, including loss of income, loss of profit, loss of opportunity or loss of time.
• We are not liable for any outcome affected by information you did not disclose, by aftercare you did not follow, or by treatment you received elsewhere.
• We are not liable for any loss arising from your reliance on general information published on this website.
• We are not liable for the acts, omissions, products or services of any third party, including financing providers, product manufacturers, laboratories and referred specialists.
• Where our liability is established and is capable of being limited in law, our total liability in respect of any treatment is limited to the amount you paid us for that treatment.